We hope you have all gotten settled into your new homes! With school in full swing, our staff would like to wish you luck on all of your classes. If you didn’t make it to some of our August events, don’t worry — we have some planned for every month throughout the school year. We hope to see all of you at these events as we strive to give you a great sense of community! 

Maintenance Tips

Service Requests: We would like to give our maintenance crew a huge shoutout as they work very hard to get service requests completed in a 48-hour timeframe! You can submit service requests via your online portal, over the phone, or in the office.

After-Hours Requests: If it is after hours, please call the on-call number at (775) 770-4887, and the technician or Community Assistant that is on call will determine whether the work order is an emergency or not.

Reminders & Updates

We hope you are enjoying your new home here at The Highlands! With all of you working hard in your classes, please remember to take some time to rest and take care of yourself. Try to dedicate one night a week to unwinding and taking a break.

We are a pet-friendly community. With that said, please make sure that your pets are registered with the front office! Also, we have doggy stations set up throughout the community, so please use them to pick up after your dog(s) on a consistent basis. If you fail to register your pets with the front office or clean up after them, they can be removed from the community in regard to noncompliance to this matter.

Your rent installment is due on the 1st. You have a grace period until the 4th to pay. On the 5th, a $65 late fee will be charged to your account. Starting on the 6th, you will be charged $5 per day until rent is paid.

Feel free to add us on all of the social media outlets and share your experience with us! We encourage you, your friends, and your roommates to come into the office to discuss ways that we can incorporate your experiences in our community. Also, look for flyers about upcoming things that are happening here at The Highlands.

Roommate 101

Perhaps one of the greatest advantages of living in a Campus Advantage community is the opportunity to live and work closely with all types of people. We know that living with roommates isn’t always easy, whether you moved in with friends or were matched up with new people. Either way, it’s perfectly normal to have the occasional roommate conflict, and there’s actually a lot to be gained from handling a difficult situation maturely and respectfully.

We want to make sure you have the tools to handle these situations should they arise, so check out the tips below to ensure you and your roommates have the best living experience possible this year:

  • Schedule a roommate meeting: Set up a time for all roommates to get together and have a proactive conversation about each person’s preferences and expectations when it comes to cleanliness, guests, sleeping/study times, the use of others belongings or food, etc.
  • Be open minded: You and your roommates may be very different, and that’s OK! Stay open minded and positive about your roommates’ views and experiences, and you may end up learning a lot about them and yourself in the process.
  • Give each other space: Even though your apartment is made for multiple people, everyone appreciates having space to themselves once in a while. Make sure you are sharing time in common areas and respecting each other’s privacy.
  • When in doubt, talk it out: Most problems can be solved by just talking through the issue before it gets out of hand. If something is seriously bugging you about one of your roommates, bring it to them in a mature one-on-one conversation before bringing in other roommates or escalating the situation. Passive-aggressive behaviors won’t help.
  • Divide responsibilities: While every roommate should commit to cleaning up after themselves, determine the best way to divide other responsibilities, such as taking out the trash, vacuuming, cleaning the kitchen, etc., to ensure everyone plays their part.
  • Use conflict resolution backup: While talking can usually fix an issue in its early stages, sometimes a more structured approach is necessary. If you’ve tried and feel your efforts aren’t helping resolve an issue between roommates, reach out to your Community Assistant or the management team to help you brainstorm options. The management team is trained and willing to help conduct a roommate mediation process, if necessary, but is also happy to provide you with tips and tools to handle it yourself.

We want you to have a successful living experience while at our community, but we know that living with roommates can mean an occasional difference of opinion. When roommates decide to communicate their expectations, listen and try to understand each other, and care about each other’s well-being — the many great memories you make will outweigh any small conflict you may have.

Community Events

Taco Tuesday — Tuesday, September 17 from 4–6 p.m. Join us for one of our favorite events: walking tacos! Come on down and enjoy a taco while hanging with staff.

Tie-Dye — Thursday, September 19 from 10 a.m.–noon — Stop by the patio of the clubhouse and make an awesome T-shirt!

Pet Palooza — Friday, September 20 from 3–5 p.m. — Come on down with your animal and get some awesome treats for your pet!

Snow Cone Social — Wednesday, September 25 from 5–7 p.m. — Come on out and meet new people while eating some delicious Snow cones.

Pizza Social — Friday, September 27 from 5–7 p.m. — Join us to enjoy some pizza while hanging out with the staff!